Shop Policies

 

Shipping

All orders $25 and over ship free from NYC to the continental U.S. We charge a flat $3 shipping fee for orders totaling less than $25.

We handcraft every piece of mazi + zo jewelry to order and email or text (your choice!) when your order ships from NYC. Please expect 7-10 business days before your order ships, but that’s the worst case timeline and if we can beat it, we will. In some cases, we order extras of our most popular styles so we can ship next (or even same!) business day; styles that ship right away will have that noted on the product page.

 

Quality Control

We handcraft every piece of mazi + zo jewelry to the highest quality standards and it’s made to last. If for any reason your piece doesn’t meet your expectations, please contact us right away so we can make it right.

Your mazi + zo jewelry is under warranty for any manufacturing defects (in material or workmanship) for 12 months from the date of purchase. Our warranty does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

 

Returns

We want you to love your mazi + zo jewelry. If by some strange chance you’re *not* delighted, please contact us within 30 days of receipt to arrange for a free exchange or free return.


Group Orders

We love a group order! If you’re ordering 5 or more of the same piece, contact us directly for a special discount.


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