Shop Policies

Shipping

All orders ship free from NYC to the continental U.S. We're sorry we cannot ship outside of the continental U.S. at this point, we're working on it!

We handcraft every piece of mazi + zo jewelry to order and email or text (your choice!) when your order ships from NYC. Please expect 7-10 business days before your order ships, but that’s the worst case timeline and if we can beat it, we will. In many cases, we pre-stock extras of our most popular styles so we can ship next (or even same!) business day. 

 

Quality Control

We handcraft every piece of mazi + zo jewelry to the highest quality standards and it’s made to last. If for any reason your piece doesn’t meet your expectations, please contact us right away so we can make it right. Please note that handmade jewelry will always have tiny variations from piece to piece, and we like it that way. Your piece is special and that's how you know we're not punching these out in an overseas factory.

Your mazi + zo jewelry is under warranty for any manufacturing defects (in material or workmanship) for 12 months from the date of purchase. Our warranty does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.

 

Returns

We want you to love your mazi + zo jewelry. If by some strange chance you’re *not* delighted, please contact us within 30 days of receipt to arrange for a free exchange or free return. HOLIDAY 2020 extension: all purchases made from November 15, 2020-December 31, 2020 can be returned or exchanged through January 31, 2021.

 

Group Orders

We love a group order! If you’re ordering 5 or more of the same piece, contact us directly for a special discount.


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